Refund policy

You pay once for a pass. It never renews, so there is nothing to cancel.

Change of mind

Within 14 days of buying, if you have answered fewer than 50 questions on that pass, we refund the full amount. Write to us from the contact page with the email you signed in with.

If something does not work

If the site does not work as described (for example you cannot open practice or a mock after paying), tell us. We fix it, add days to your pass, or refund you, whichever you prefer, even after 14 days.

How refunds are paid

We refund to the card or payment method you used, through Stripe, in the currency you paid. Banks usually show it within 5 to 10 working days. When a payment is refunded, that pass ends; your account and progress stay.

Your rights under consumer law

Gulf Health Exam is run by PTE Study Pty Ltd (ABN 36 624 610 751), New South Wales, Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and you may also have rights under the consumer law of your own country. Nothing in this policy limits those rights.